What do I do if I am not receiving notifications?
If you are not receiving any notifications from Card Manager, but have opted into them, you will need to make sure your online account is opted in. Log into your online banking account and click ‘My Settings’ in the top right corner. Next, click ‘Alerts & Notifications’ from the bottom of the page. On the next page, verify that you have the correct email and phone number listed that you would like to receive alerts to.
Which cards can I control in Card Manager?
You can control any UCU Card, including credit, debit, or ATM cards.
What does the “Declines and Alerts” option in Card Manager do?
The Declines and Alerts function allows you to set up alerts for all transactions or those you have blocked. Within Declines and Alerts, you can choose which types of transactions you would like to be alerted for or would like to block; including merchant type, transaction type, location type, and spend limits.
What is “Alert Delivery Options” in Card Manager?
In the Alert Delivery Options function, you can choose how you would like to receive your Card Manager alerts. You can receive text messages, emails, or push notifications.
Which cards will I see in Card Manager?
Any cards that you currently have open with UCU will show up in Card Manager.
What if I have multiple UCU Accounts, but am not seeing all my cards?
If you have more than one UCU Account, you will have to create an online account for each in order to see your cards associated with that account. Even if you are able to see all the transactions in online or mobile banking, in order to receive alerts or turn ON/OFF your other cards, you will need a separate online account log in.
What will happen if I block a transaction and try to use that card for the blocked transaction type?
The purchase will be blocked and you will receive an alert notification within minutes of the denied transaction.
I have recurring payments set up, will they be blocked if I turn my card off?
If you turn OFF a card with recurring payments, they will still go through. Turning OFF a card will only block new transactions with new authorization requests.
What does the “Card Status: Active” button on the Card Manager main page do?
This button allows you to turn your card off completely and all transactions will be blocked. Turning off your card is a good option if you have lost or misplaced your card.
If I turn off my card in Card Manager, will it be turned off permanently?
The off feature in Card Manager is temporary and you are able to turn your card back on at any time.
What if I see a transaction alert and I don’t recognize the merchant or the purchase?
Please turn OFF your card immediately and call us at 800.UCU.4510 to let us know. We’ll assist you with more information on the merchant and/or help you dispute the transaction.
If my transaction was declined after UCU hours due to Card Issuer Rejection, who should I contact?
If you need after hours assistance, please call 800.UCU.4510 and follow the prompts for after hours support.
Am I able to stop all alerts from Card Manager?
Card Manager requires you to have at least one alert channel selected to receive notifications; either text, email, or push notifications. You are also able to select more than one.