Account Protection

Your account could be under attack. Let's join forces to fight back.

When people fear for their personal safety, they take lessons in self-defense. With so many online scammers on the prowl, it's a good idea to take similar steps to guard against theft of your credit union account data. At University Credit Union, we'll help you turn cyberspace into a safer place by never asking you to reveal personal information on the phone or via email.

Here are some tips for safe computer and email use

Set strong passwords. A strong password is a combination of upper and lower case letters and numbers that are not easily guessed. It could also be a simple sentence. Change it frequently and don’t write it down or share it with others.
Don’t reveal personal information via email. Scammers can make e-mail messages and texts look legitimate. Be wary of companies asking for you to send personal information as “verification.” Do not send information such as account numbers, Social Security numbers or passwords via email or text.
Don’t download that file! Files attached to emails can contain harmful computer viruses or programs. if you’re not expecting an attachment from someone, question whether it is legitimate. Make sure you have a good, up-to-date antivirus program on your computer.
Links aren’t always what they seem. Use caution when clicking links that are embedded in an email message. If it’s a link from an unsolicited company, type in the URL address directly instead. The displayed link is not always the same as the link that is programmed in the message.
Websites aren’t always what they seem. Take a moment to verify that the Web page address you’re visiting matches exactly with the URL that you expected to reach.
Logoff from sites when you are done. When you are ready to leave a site, click the “logoff” button or link rather than just closing the page.
Monitor account activity. Monitor credit union, credit card and brokerage account activity regularly either online or by reviewing monthly statements. Report any unauthorized transactions right away.

What to Expect from University Credit Union

UCU will never call, email or otherwise contact you and ask for your user name, password or other online banking credentials.
UCU will never contact you and ask about your credit or debit card number, PIN or 3-digit security code.
Our credit card or debit/ATM card provider will never contact you and ask for your card number, expiration date or CVC (security) code.
If you are uncomfortable with any call you receive regarding your UCU account, please hang up and call the credit union to verify if the call came from the credit union.

Rights and Responsibilities

With respect to online banking and electronic fund transfers, the federal government has put in place rights and responsibilities for both you and the credit union.
These rights and responsibilities are described in the Membership and Accounts Agreement you received when you opened your account with University Credit Union.

You know that slogan about saying something if you see something? If you receive a e-mail or text that you think is suspicious and involves University Credit Union, please report it to us at abuse@ucu.org. Also report it to the Federal Trade Commission.