Contact Us

We can't wait to hear from you!

Please fill out this form to be contacted by a University Credit Union member service specialist. Required fields are marked with a *.

First Name:

Last Name:

Email:

Phone:

Best Time To Reach You:

Type of inquiry:

How can we help you? (Please do not include account/Social Security numbers or other sensitive information.):

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Hours of Operation

Main Branch
Monday – Friday: 9:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 3:00 p.m.

Ackerman Branch
Monday, Tuesday, and Thursday: 9:00 a.m. to 5:00 p.m.

Studio City Branch
TEMPORARILY CLOSED

Or choose another convenient way to reach us...

Phone

Contact Center Hours

Monday - Friday: 7:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 3:00 p.m.

Main Office: 424.320.4700
Toll-Free: 800.UCU.4510
Phone: 310.473.2609

Get free, 24-hour access to your accounts by calling 310.473.2609. Verify balances, review cleared checks, transfer money, make loan payments and monitor activity. All you need is your account number and your Personal Identification Number (PIN).

Chat

Let's take this online.

to connect with one of our Financial Services Specialists. Chat hours are 7 a.m. to 5 p.m. PST on weekdays, and 9 a.m. to 3 p.m. PST on Saturday.

Please do not include account/Social Security numbers or other sensitive information in your chat message.

Email

For information regarding your account, or a general question: ucumail@ucu.org
For technical help with online banking or the UCU website: tech_support@ucu.org
To report an e-mail phishing scam involving University Credit Union, please forward e-mail message to: abuse@ucu.org
For questions about your existing loan application: loan_dept@ucu.org
To apply for a job, send resume to: jobs@ucu.org

(Please do not include account/Social Security numbers or other sensitive information in your email.)

Mail

University Credit Union – Main Office
1500 S. Sepulveda Blvd.
Los Angeles, CA 90025

Fax

Loan Department 310.473.7192
New Accounts 310.473.7182

Important Numbers

Bill Pay Contact

Bill Pay’s Customer Service can be contacted either by e-mail or by a dedicated phone number, available 24 hours a day, 7 days a week. Contact information is available on the Bill Pay site (in the HELP section) and only available to members who have registered for Bill Pay. Log in to Online Banking to access Bill Pay.

Mastercard^® Contacts

Account Balances

ucu.org or 800.UCU.4510 x1

Report Lost or Stolen Mastercard^®

888.241.2510 x1 or 909.941.1398 x1

Report Lost or Stolen Mastercard^® (International)

888.241.2510 x1 or 909.941.1398 x1

Mail Payments

UCU Payments
PO Box 25356
Los Angeles, CA
90025-0356

Obtain copy of Mastercard^® Agreement

424.320.4700 x1

Payments by Phone

800.UCU.4510 x1

Instant Issue Visa^® Debit Card Contacts

If your Visa^® debit card is lost or stolen, you can instantly obtain a replacement card at any UCU branch. No more waiting for a new card in the mail.

Report Lost or Stolen VISA^® Debit Card (within U.S.)

888.241.2510

Report Lost or Stolen VISA^® Debit Card (outside U.S.)

909.941.1398

Account Information (during UCU's business hours)

424.320.4700

Please fill out this form to be contacted by the University Credit Union Engagement Team. Required fields are marked with a *.

First Name:

Last Name:

Email:

Phone:

Best Time To Reach You:

Type of inquiry:

How can we help you? (Please do not include account/Social Security numbers or other sensitive information.):

Yes, please email me about news and promotions from University Credit Union:

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